Senior Officer (SMS Supervisor)
DSN is a government registered Multiple System Operator which seeks to provide high-quality Digital TV and Internet services. Mero TV is a widely growing brand of DSN. I have been working here as an SMS Supervisor, leading and supervising the team and promoted as the Sr. Officer after merging with another corporate company (recently). DSN uses the Cableview Subscriber Management System from Panaccess and CAS Server of Panaccess and Novel Super TV (NSTV) both. I have been monitoring and advising on all the tasks done by different staffs from SMS & Data-Call Center Department including other departments which are dependent on Panaccess Software and Local Cable Owners from whole Nepal. I have to sort out their issues and give them a solution. Mean-while I have to be
close with Senior Technical Engineers and Senior Managers to deal with new issues or plans. Besides this I have been gaining the experience in overall CAS Operations and solving the
issues via NSTV CAS Server tool as about 25% of our Local Cables are using the NSTV VC cards & STBs. The Developers (SMS & CAS) team from Germany and India have always been supportive to me for to solve the core issues.